Shipping policy

Veltrivo21 Shipping Policy

At Veltrivo21, every order is carefully prepared to ensure you receive a high-quality product you'll love.

Processing & Shipping Time

Orders are typically processed within 1–3 business days.

After processing, estimated delivery time is 5–9 business days, depending on your location and carrier availability.

Business days do not include weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your package throughout its journey.

Order Processing

Please ensure all shipping information is correct before placing your order.

Once an order enters the processing stage, we are unable to guarantee any modifications or cancellations.

Shipping Delays

While we always strive to deliver orders within the estimated timeframe, shipping delays may occasionally occur due to factors beyond our control, including:

High seasonal order volume
Severe weather conditions
Customs inspections
Carrier delays
Public holidays

We appreciate your patience and understanding should any unexpected delays occur.

Tracking Your Order

Once your package has been shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to become active after shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided, additional shipping fees may apply if the package must be reshipped.

Lost or Delivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly using your tracking number.

Veltrivo21 is not responsible for packages marked as delivered by the carrier.