Refund policy

Veltrivo21 Returns & Refund Policy

At Veltrivo21, customer satisfaction is important to us. We are committed to providing high-quality products and reliable customer support.

Returns & Refunds

Due to the nature of our products and order fulfillment process, we do not accept returns, refunds, or exchanges once an order has been placed and shipped.

Please carefully review your order details, product specifications, sizing information, and shipping address before completing your purchase.

Once an order has entered processing or shipping, it cannot be modified, canceled, returned, or refunded.

Damaged or Defective Items

If your Veltrivo21 product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos or videos showing the damage or defect

Once our team has reviewed and verified the issue, we will provide a replacement or another appropriate solution at no additional cost.

Incorrect Size or Change of Mind

Please review our Size Guide carefully before placing your order.

We do not offer returns, refunds, or exchanges for:

Incorrect size selected
Change of mind
Personal preference
Color variations caused by screen settings
Expectations regarding fit, appearance, or comfort

Our size recommendations are provided as a guide only.

Shipping Issues

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly using your tracking number.

Veltrivo21 is not responsible for packages marked as delivered by the carrier.

If your package is returned to us due to an incorrect shipping address provided during checkout, additional shipping charges may apply to resend your order.